Privacy Policy

Privacy Policy

Last updated: 14th October 2024

1. Introduction

NBE Corp. s.r.o. (“we,” “us,” or “our”) is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information of our customers and website visitors in compliance with the General Data Protection Regulation (GDPR) and other applicable laws, particularly for customers in the European Union and the United States.

2. Data We Collect

We collect and process the following personal data when you interact with our website:

  • Contact Information: Name, email address, phone number, shipping address, and billing information.
  • Purchase History: Products purchased, date and time of purchases, and payment details.
  • Website Usage Data: Information about your visits to our website, such as IP address, browser type, and cookies (via Google Analytics, see Section 6).
  • Communication Data: Any communications you send us, such as emails or customer support inquiries.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Order Fulfillment: To process your orders, manage payments, and deliver products.
  • Customer Support: To provide customer support and respond to your inquiries.
  • Website Improvement: To analyze website traffic and usage to improve our services.
  • Marketing: To send newsletters and marketing emails, only if you’ve opted in. You can opt out at any time.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract Performance: For fulfilling our obligations related to your orders and purchases.
  • Consent: When you opt in to receive our marketing communications.
  • Legitimate Interest: For improving our services and understanding customer behavior (via Google Analytics).
  • Legal Obligation: To comply with legal requirements.

5. Data Sharing

We do not share your personal data with third parties except in the following cases:

  • Service Providers: We may use trusted service providers, such as Google Analytics, to assist us in analyzing website traffic and CRM software for managing customer relationships. These service providers process your data on our behalf and are bound by strict data protection agreements.
  • Legal Requirements: We may disclose your personal data if required by law, legal proceedings, or governmental requests.

6. Cookies and Analytics

We use cookies and similar tracking technologies on our website. Cookies help us provide you with a better browsing experience and analyze site traffic. You can control cookie settings through your browser.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For marketing purposes, we store your email address for up to 3 years unless you unsubscribe earlier.

8. Your Rights

As a data subject, you have the following rights under GDPR:

  • Right of Access: Request a copy of your personal data.
  • Right to Rectification: Request corrections of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restriction of Processing: Request restriction on how we process your data.
  • Right to Data Portability: Request transfer of your personal data to another provider.
  • Right to Object: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at info@nbe.cz.

9. Security of Your Data

We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorized access, alteration, or disclosure.

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected through appropriate safeguards in compliance with GDPR.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

NBE Corp. s.r.o.
info@nbe.cz
Václavkova 176/2, Prague, 160 00, Czech Republic